Justin Fenech
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Recent activity by Justin Fenech-
Hey Kevin - have developed a similar app that works from the sidebar here: https://www.zendesk.com/apps/support/problem-tracker/ Would love some feedback. Justin
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An email address? I have released an application on the Zendesk market place called Problem Tracker. If you would like to show your support you could sign up for that temporarily. I would definit...
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@Edouard - I have updated the sheet so that it will handle the custom fields. The format "custom_field_123456789" should now work.
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@Edouard - I'm not sure why you're getting undefined, does this happen when you use the default functions? For custom fields I believe the format is something like "custom_field_123456789" @All I...
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@Edouard - You should be able to get more than 100 rows if you use the requestAll code that I provided in an earlier reply. Regarding Authentication, make sure that the browser isn't blocking anyth...
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Hi Brett - always happy to help out when I have the time! I just logged in and you are correct; there is no longer a trial message and the account appears to be working correctly. Thank you for tak...
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Hi Gareth, Apologies for the delayed reply. Pagination is something I really should have worked in, but I no longer have access to a zendesk account, and I'm waiting for my Zendesk developer accoun...
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Hey Neil/Everyone, I can see a few use-cases here but all aligning with the common theme - the need to detect when a ticket has an attachment, either using a trigger/automation or by using it to fi...
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Thanks! Happy to help.
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Skill Based Routing will likely have this feature at some point. For now it's at least a convenient way to filter tickets.