Shashank Johri

Hi Tobias 

It is under consideration. We are re-evaluating it with other feature priorities. Currently, there are no plans to offer this functionality in the product in the next 6 months.

Thanks 
Shashank

 

Hello Everyone 

Thanks for the feedback. We are not considering this feature in 2018, but will be considered in 2019. 

Thanks 
Shashank

 

Hi Tobias 

Thanks for the patience.
We have this feature to allow admin to change agents's status in our roadmap. So it will be available in near future. 

Thanks 
Shashank

Hi Joel 

Thanks for the valuable feedback. We are planning this feature in our roadmap.

In the mean time, you can set the operating hours, which can change the agent status. Also, you can also email us to force logout an agent in vacation issues like this. 

Thanks 
Shashank

 

Hi Lance 

Thanks for the valuable feedback. We will keep this for the future iterations. 

Thanks 
Shashank