Shashank Johri

1. Community
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Tobias  It is under consideration. We are re-evaluating it with other feature priorities. Currently, there are no plans to offer this functionality in the product in the next 6 months. Thanks Sh...

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• Shashank Johri
• Created December 06, 2018 02:54
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Give Admins Ability to Change Agent Status

Hello Everyone  Thanks for the feedback. We are not considering this feature in 2018, but will be considered in 2019.  Thanks Shashank  

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• Shashank Johri
• Created November 05, 2018 06:04
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Tobias  Thanks for the patience. We have this feature to allow admin to change agents's status in our roadmap. So it will be available in near future.  Thanks Shashank

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• Shashank Johri
• Created September 10, 2018 12:57
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

Hi Joel  Thanks for the valuable feedback. We are planning this feature in our roadmap. In the mean time, you can set the operating hours, which can change the agent status. Also, you can also emai...

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• Shashank Johri
• Created August 10, 2018 01:48
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Banning visitors post chat

Hi Lance  Thanks for the valuable feedback. We will keep this for the future iterations.  Thanks Shashank

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• Shashank Johri
• Created August 06, 2018 10:53
• 0 votes