Bryan Flynn
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Recent activity by Bryan Flynn-
Glad you got things going Willie. Just to point out and for reference, grabbing an OAuth token from the location you mentioned is a quick way to generate one for Zendesk Support but will not work f...
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Hi Dirk, If you're looking to have end users create (which does not require authentication) and read their associated tickets (which does require authentication) then you should check out the /api/...
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Hi @..., There are APIs and other product functionality to export information. There are also third-party apps in the Zendesk Marketplace that can help. If setting up ongoing exports, see the incre...
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The closest I can offer is to find the corresponding API (such as the one in my previous comment) and see what restrictions it may have. In this API's case, it is restricted to agents. And in truth...
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Hi Sam. As you discovered, there are limitations on what end users can pull. Usually these can be inferred by looking at the related API -- in the below case, user information. The documentation, ...
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Hello Vojtech -- the behavior you're experiencing is correct. Regarding impersonation... When using the X-On-Behalf-Of header, you can only impersonate end users. More details are here: Making API ...
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Hi @.... For API access to Zendesk Support, these are the possible ways: How can I authenticate API requests All the available approaches are tied to a user, however. There is no "machine to machin...
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Hi @..., The above article focuses on generating an access token for Zendesk Support. For Zendesk Chat, you'll want to follow the instructions at: Generating a Zendesk Chat OAuth token Following th...
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You're correct @... -- OAuth access tokens/keys are always tied to a particular user. When that key is used, the action is effectively performed under the user who created the key. That's why, depe...
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Hi @... -- I would check out this article: Creating and using OAuth tokens with the API Setting up a global OAuth client is needed if you're thinking of developing a Zendesk Marketplace app that is...