Amber Schemmel

Official comment

1. Community
2. Zendesk Suite Q&A
3. Number of escalations from one group to another

Hi Marie-Cathrine, The group changes actually uses the group id instead of the group name! So, you would have to use [Changes - Field name] = "group_id", and use the group ids for the [Changes - Ne...

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• Amber Schemmel
• Created August 27, 2019 15:25
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

Hi Amanda, This article might help you find the answer to getting your Jira ID into Zendesk - https://support.zendesk.com/hc/en-us/articles/115004257108-Using-the-Jira-field-syncing-feature. Thanks! 

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• Amber Schemmel
• Created March 12, 2019 14:10
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

Hi Amanda, I'd like to troubleshoot your issue further, so I will be opening up a ticket with you! Thanks!

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• Amber Schemmel
• Created March 03, 2019 16:48
• 0 votes