Kristen Mirenda

1. Community
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

Hi all! What Matt references is an early closed beta (which is why the link isn't available) so unfortunately we can't onboard everybody right now. It's not targeting the agent CSAT submission prob...

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• Kristen Mirenda
• Created February 14, 2019 20:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Hi @rodney -- we have no further update at this time.

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• Kristen Mirenda
• Created December 17, 2018 17:52
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi @Kate, there is no further update at this time. While we're are making progress on some foundational functionality, this feature per se is not currently on the roadmap, and I do not have an esti...

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• Kristen Mirenda
• Created December 10, 2018 17:51
• -2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Hi @joy -- the status remains the same as on May 11. The foundational work is still in beta, and there is no specific plan at this time to implement the requested feature.

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• Kristen Mirenda
• Created August 31, 2018 22:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. SLA full resolution time and impending breach color change.

Hi @Ajay! We definitely hear these requests, but they are not specifically planned at this time.

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• Kristen Mirenda
• Created July 31, 2018 18:15
• -2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Hi @jalle and everyone -- just an update, we agree this is a good idea and appreciate your all sharing the use cases behind the request. The new CCs functionality remains in closed EAP with a small...

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• Kristen Mirenda
• Created May 11, 2018 20:51
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi @Aaron/Sergio -- I think this may be the article you're looking for? https://support.zendesk.com/hc/en-us/articles/203660866-Notifying-External-Email-Addresses As @Andrew has correctly explained...

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• Kristen Mirenda
• Created April 20, 2018 21:03
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

Hi @all -- first of all, apologies for the belated response. It looks like ownership of this thread fell through the cracks. As Nicole mentioned, the Community team is working hard to improve commu...

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• Kristen Mirenda
• Created April 13, 2018 21:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi @all -- just wanted to let you know I've updated the official comment at the top of the thread. TL;DR we've taken a big step forward on the foundation to support this. 

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• Kristen Mirenda
• Created April 11, 2018 23:54
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

Hi @all -- just weighing in to confirm what Nicole said above. We totally hear you that this would be a valuable addition. I'm not aware of any technical constraint though there may well be one. Mo...

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• Kristen Mirenda
• Created March 02, 2018 23:16
• 0 votes