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Andrew Schreiner

Joined Apr 16, 2021

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Last activity Sep 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Andrew Schreiner

Andrew Schreiner commented,

CommentRelease notes

Rob Stack the link to the AI Reply Writer app doesn't seem to be there if you could help link that 

Thanks!

View comment · Posted Sep 23, 2024 · Andrew Schreiner

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Andrew Schreiner commented,

CommentRelease notes

Rob Stack My two latest apps which were published have not been included in these updates. Can you please add? 
 

AI Reply Writer - Use AI technology to reply to tickets in Zendesk without any per user fees. This app will help agents craft message replies to tickets using context from the ticket comments and allow agents to provide the best in class support your customers expect. 
https://www.zendesk.com/marketplace/apps/support/1069954/ai-reply-writer/

 

AI Summary Assistant - Use AI technology to summarize tickets and store the summary as a comment or in a custom field to reference later. This app will help agents and managers quickly and easily get a summary of a ticket to assist in ticket reviews, manager chats with agents, and troubleshooting escalations.
https://www.zendesk.com/marketplace/apps/support/1068603/ai-summary-assistant/

 

View comment · Posted Sep 19, 2024 · Andrew Schreiner

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Andrew Schreiner commented,

Community comment Q&A - Tickets and email

It could maybe also be that someone changed the comment to private after it was sent via a trigger in an email.

View comment · Posted Dec 04, 2018 · Andrew Schreiner

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