Recent searches
No recent searches

Philip Torchinsky
Joined Apr 16, 2021
·
Last activity Oct 22, 2021
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Philip Torchinsky
Philip Torchinsky commented,
This functionality can be further extended: an absence status along with a date/time when an agent is expected to be back to work are better be possible to set by:
1) via manual setting - by an agent, individually for the agent themselves
2) via manual setting by an admin, for any of the agents in the organization which the admin is responsible for
3) via an API, automatically: there has to be a specific API request which Zendesk can make to a third-party server (or a proxy, which can have plugins, allowing to request this info from different kind of sources). Many companies have internal employees directories, implemented as LDAP servers or web (HTTPS) services (accessible via LDAP or HTTPS/JSON), and it would be very convenient to reuse the information about agents' availability status already existing there.
View comment · Posted Jan 17, 2020 · Philip Torchinsky
0
Followers
0
Votes
0
Comments