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Arporn Hutasuwan
Joined Apr 15, 2021
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Last activity Feb 28, 2024
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Latest activity by Arporn Hutasuwan
Arporn Hutasuwan commented,
+1 please, a lot of my agent mistakenly suspended end user and we have to retrieve all the suspended tickets
View comment · Posted Feb 28, 2024 · Arporn Hutasuwan
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Arporn Hutasuwan commented,
I was trying to create a workaround you suggested.
Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd.
But mine does not show the "Email" type only the "Slack Integration End Point".
Please help.
View comment · Posted Oct 03, 2019 · Arporn Hutasuwan
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Arporn Hutasuwan commented,
+1 please
View comment · Posted Aug 15, 2019 · Arporn Hutasuwan
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Arporn Hutasuwan commented,
+1 for me too, we use on hold a lot as we need confirmation from the third party and its something we cannot control. So would be really great if we can have the SLAs stop counting during on-hold status.
View comment · Posted Aug 13, 2019 · Arporn Hutasuwan
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