Arporn Hutasuwan
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Last activity
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Activity overview
Latest activity by Arporn Hutasuwan-
Arporn Hutasuwan commented,
I was trying to create a workaround you suggested. Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd. But mine does not show the "Email" type only the ...
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Arporn Hutasuwan commented,
+1 please
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Arporn Hutasuwan commented,
+1 for me too, we use on hold a lot as we need confirmation from the third party and its something we cannot control. So would be really great if we can have the SLAs stop counting during on-hold s...