Paul Tarling
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Last activity
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Activity overview
Latest activity by Paul Tarling-
Paul Tarling commented,
Hey there - just thought I'd weigh in with another option on this. We experienced a very similar issue - we wanted to keep bug tickets open within our system, and close them when we knew the bug ha...
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Paul Tarling commented,
@Lester - would you be able to share any more detail on how you achieved this kind of sync with the Help Center? I imagine there's a lot of proprietary code you had to develop, but anything you're ...
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Paul Tarling commented,
We use a very similar workflow to the one Dan has suggested above, except our automation sends an e-mail notification to the ticket requester and closes it, rather than placing it back in the agent...
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Paul Tarling commented,
I'm very sure. If you find a way around it, I encourage you to post it here. I have been trying for weeks on this to no avail.
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Paul Tarling commented,
Hi Vijay - that's exactly what I'm trying to achieve, and it appears that it is not yet possible :(
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Paul Tarling commented,
Thanks for sharing this - it's great to see that our internal processes already mirror this kind of best practice! I have one question for the community on this though: how do you handle developers...
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Paul Tarling commented,
That's brilliant, thanks Wes. That at least gives me somewhere to start. Have you got any ideas on how I might be able to modify that to only show promoted articles within a certain category or sec...
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Paul Tarling commented,
OK - so I started to do some more research on this, and I found the {{promoted_articles}} component, which does not appear to work any more with the transition to Curlybars templating. ANY help ver...
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Paul Tarling created a post,
Displaying promoted articles from a particular section on the Help Center home page
AnsweredHi Everyone, We're currently building out our help center which is a really exciting time for us. One thing we're looking to do is something similar to Zendesk have on the home page of their own he...
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Paul Tarling commented,
Absolutely agree with this. It's likely not a blocker for us to go live with Help Center but it's disappointing to know how limited we are in terms of organisation at the moment. Hope this makes it...