Robert Lehman
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Recent activity by Robert Lehman-
Automatic Callback Queue
AnsweredWe do experience extremely large call queues. Recently, the queues have gotten to the point that our Callback Queue is so backed up that for the first time in 2.5 years since we started w/ Zendesk...
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Additional Wait greetings available to support individual IVR Routes
AnsweredWe have recently expanded our IVR routing to send support calls to specific agents based on the potential subject of the call. While our customers are in each queue we wanted to be able to play a ...
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Prioritize One Type of Call Over other calls within an IVR.
PlannedI have an IVR set up so with our Press1 and Press3 routing into the same Group. We thought it might be nice to be able to prioritize calls from one route over another route as they flow into the sa...