Hillary Latham
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Recent activity by Hillary Latham-
Hey Oscar - I have two thoughts. (1) If you have Explore, you could write a query using the Ticket Updates dataset. Use the "changes" attributes to select the status and assignee fields and new va...
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Hey James - I missed the grouping detail in your original question. I don't know of a way to do this in a single query in Explore. If you had a good idea of what your top 10 normally is (if it do...
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You could show source as an attribute in your query, choose a metric of Tickets with a Count aggrigator, then use results manipulation to sort descending on count and limit the list to 10.
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Melissa - you can get more data out of Explore via attributes vs metrics (you do always need at least 1 metric to show data, but pick like "tickets"). However, you cannot get comments. Comments a...
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Hey Monica - how do you know that two tickets are the same issue?
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@... - see my previous comment above. You cannot save a default for a dashboard. The default will be whatever is built in the query as saved. You can use bookmarks to quickly change filters.
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Angelica, you'd have to create some sort of custom attribute to combine values into a single column. Here are some recipes that might give you some ideas of how to tackle the problem for your situ...
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Hey Zach, you could do this using the Zendesk Updates dataset. I created a metric to get you that the update ticket assignee = the updater, and you could filter out the matches (or reverse the me...
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Hey @..., this recipe uses the DATE_DIFF function. It's not quite the same as what you are after, but you would just swap out "today()" in the recipe with the Update Timestamp. https://support.ze...
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@... - check out bookmarks. You can't save a default filter on a dashboard directly. https://support.zendesk.com/hc/en-us/articles/1260803013110