Budke, John
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Total activity73
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Last activity
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Activity overview
Latest activity by Budke, John-
Budke, John commented,
Discover the issue. In the display settings > thousands separator > "," there was a space - prob a fat finger after originally entering the comma. So, lesson learned - don't press the space bar aft...
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Budke, John commented,
It's not an option on my views either. I think I saw an article that it was being removed.
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Budke, John created a post,
Removing extra space after thousands separator
I'm sure it's something I did but I can't figure it out! Why is there an extra space on certain KPI reports and not others (see orange text compared to purple)? The settings are the same. Thanks ...
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Budke, John commented,
Yes, we need the null hyphen eliminated too, as per my 12/2021 post!
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Budke, John commented,
Zendesk getting rid of call-in support was, in my opinion, misguided.
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Budke, John commented,
I noticed that "query" appears to be renamed to "report" (i.e. "Add a report"). Apparently I missed the announcement about this (caught me off guard) - just wanted to confirm this is the case. Than...
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Budke, John commented,
Hi Ben: We are using only webform, email and the Outlook API channels. I probably am not setting Answer Bot up correctly. The use case is for agents to get knowledge suggestions based on the subj...
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Budke, John commented,
Thank you. I do have labels assigned. I don't have Answer Bot enabled - although I did so when troubleshooting but there was no difference. I'll put in a ticket w/support unless any other folks ...
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Budke, John created a post,
How do I set-up "Knowledge" in Agent Workspace?
I can't find an article that helps. If I understand how the knowledge function is supposed to work in Agent Workspace (perhaps I don't), when I click on the knowledge sidebar icon it should search...
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Budke, John commented,
Hi Louis: In the "agent" settings, is the enabled box checked?