
Shelley
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Total activity41
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Last activity
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Activity overview
Latest activity by Shelley-
Shelley commented,
Is there a way to split tickets into two parts 1. Resolved by Agent 2. Tickets resolved automaticlaly by triggers? We receive a lot of support tickets that are automatically closed by triggers, so ...
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Shelley commented,
Hi Team, Is it possible to include an example of how to set up a trigger for the email notification and the end results, with screenshots. I am a visual person so this would help quite a lot as I a...
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Shelley commented,
Ifra Saqlain the Output image is missing, can you please add. Trying to work out if this will work for our needs. Thank you :)
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Shelley commented,
Hi, Just wondering if this is still the case where follow-up tickets are placed under Web? If so, it explains why I am seeing so many tickets in the pre-built ZD Support report 'channel' under Web....
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Shelley commented,
Hi, I am little confused by the definition of 'Dropped Chats'as there seemed to be two different meanings. Dropped Chats : The number of chats accepted by or assigned to this agent which end with a...
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Shelley commented,
Hi, Is there a recipe like this for chat tickets? We have Assigned Chats set up and would like to track for each agent how many chats were reassigned to another agent. So inessence, how many chats ...
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Shelley commented,
Hi, Reading through this article, I have a question about the below statement... "An agent creates a ticket. Timing starts when the ticket is created and ends at the agent's next public comment."An...
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Shelley commented,
Can you add more than one tag in the checkbox field (field option section)? If so, how do you enter multiple tags? Thanks
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Shelley commented,
Thanks for the explanation Bryan. Just to confirm for a query on a total number of SOLVED tickets. If a ticket ID is SOLVED multiple times example, ticket ID SOLVED twice (open, solved, open, solv...
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Shelley commented,
Great to include admin/agent/ light agent/ contributor