Shelley

Total activity

41
Last activity

May 31, 2022 04:09
Member since

April 16, 2021 21:37
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12
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19

Activity overview

Latest activity by Shelley

Shelley commented, May 31, 2022 04:09
Is there a way to split tickets into two parts 1. Resolved by Agent 2. Tickets resolved automaticlaly by triggers? We receive a lot of support tickets that are automatically closed by triggers, so ...
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- Shelley
- Created May 31, 2022 04:09
- 0 votes
Shelley commented, March 19, 2022 07:05
Hi Team, Is it possible to include an example of how to set up a trigger for the email notification and the end results, with screenshots. I am a visual person so this would help quite a lot as I a...
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- Shelley
- Edited March 19, 2022 07:18
- 0 votes
Shelley commented, March 17, 2022 00:58
Ifra Saqlain the Output image is missing, can you please add. Trying to work out if this will work for our needs. Thank you :)
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- Shelley
- Edited March 17, 2022 00:58
- 0 votes
Shelley commented, March 07, 2022 06:47
Hi, Just wondering if this is still the case where follow-up tickets are placed under Web? If so, it explains why I am seeing so many tickets in the pre-built ZD Support report 'channel' under Web....
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- Shelley
- Created March 07, 2022 06:47
- 0 votes
Shelley commented, February 23, 2022 04:15
Hi, I am little confused by the definition of 'Dropped Chats'as there seemed to be two different meanings. Dropped Chats : The number of chats accepted by or assigned to this agent which end with a...
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- Shelley
- Created February 23, 2022 04:15
- 0 votes
Shelley commented, February 23, 2022 03:50
Hi, Is there a recipe like this for chat tickets? We have Assigned Chats set up and would like to track for each agent how many chats were reassigned to another agent. So inessence, how many chats ...
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- Shelley
- Created February 23, 2022 03:50
- 0 votes
Shelley commented, February 17, 2022 01:51
Hi, Reading through this article, I have a question about the below statement... "An agent creates a ticket. Timing starts when the ticket is created and ends at the agent's next public comment."An...
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- Shelley
- Created February 17, 2022 01:51
- 0 votes
Shelley commented, January 31, 2022 03:17
Can you add more than one tag in the checkbox field (field option section)? If so, how do you enter multiple tags? Thanks
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- Shelley
- Created January 31, 2022 03:17
- 0 votes
Shelley commented, September 27, 2021 01:10
Thanks for the explanation Bryan. Just to confirm for a query on a total number of SOLVED tickets. If a ticket ID is SOLVED multiple times example, ticket ID SOLVED twice (open, solved, open, solv...
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- Shelley
- Created September 27, 2021 01:10
- 0 votes
Shelley commented, September 13, 2021 01:06
Great to include admin/agent/ light agent/ contributor
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- Shelley
- Created September 13, 2021 01:06
- 4 votes