shelley
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Last activity
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Activity overview
Latest activity by shelley-
shelley commented,
Hi, After recently moving over to AWS I have discovered some other Chat limitations, which should be added to the article Transfer Chat - audible sound notifications do not work! Meaning when an a...
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shelley commented,
Hi Lisa Kelly, Can I suggest an article update for the section under Using Chat tags in the Zendesk Agent Workspace, the last point about chat tags added by shortcuts. I have recently discovered fr...
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shelley commented,
Thank you for your reply Lisa Kelly. I have contacted ZD Support and they confirmed it is a known limitation of the AWS system. It maybe helpful to note that in this article so other customers are ...
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shelley commented,
Thanks Ramin Shokrizadeh for the update, most appreciated to have an honest and clear response. Like CJ, I'd prefer it to be in Chat as this is what we use, however it is quite clear that Chat will...
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shelley commented,
The link Desktop Notifications is linked to an artilce that then redirects to you another article. Suggest to update the link to https://support.zendesk.com/hc/en-us/articles/4408821476378
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shelley commented,
We are on AWS - Chat.Is it possible to route a chat based on the customers email address? e.g. Customer clicks on Chat widget, customer enters name & email address, chat is then directed to chat gr...
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shelley commented,
Thanks Dane, from my understanding end users would have to sign-in as part of the authenticating process, is that right?If so, I feel our users may find this tedious to do.
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shelley commented,
Lisa KellyWe have recently moved to AWS - Chat. Is it expected behaviour when an agent transfers a chat to another agent, the agent will not receive a sound notification to alert them of the transf...
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shelley commented,
Arpan NagdeveWe have recently moved to AWS-Chat. Our team are now not receiving audible notification alerts when a chat is transferred. Is this expected behaviour? I really really hope not.
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shelley commented,
Soooo any updates? We have recently moved over to AWS and use Chat. The team are struggling with not receiving an audible chat notification. I could not find this as a limitation in this article -...