shelley
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Last activity
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Activity overview
Latest activity by shelley-
shelley commented,
By coincidence one of my agents brought up this exact same issue as Anjana Hiregoudar today. The chat doesn't translation unless there are 3 messages AND the translation option is missing from the ...
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shelley commented,
The link in the installation for the icon set 1 & 2 doesn't work. Can this please be fixed. Thanks
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shelley commented,
As per the comment in this article "Agents can choose to prompt visitors to leave a rating..." is this possible if using the classic web widget in AWS? If so where is this option located in the tic...
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shelley commented,
Hi Jane Doe ZenViews sounds almost too good to be true! Unfortunately your website lacks any detail about Zen Apps factory, who the company is, where the company is based, who is in the company etc...
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shelley commented,
Thanks Julio H Unfortunately it is not possible. I spent a bit of time with your ZD Support team on this issue and they were the ones to tell me it is a limitation. FYI - the link goes to marketpla...
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shelley commented,
Hi Julio H Thank you for your comment. The link to Reporting with Tags goes to marketplace for an App call Smart End-users Merge app. I am thinking this is not the document you were referring to?I ...
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shelley commented,
thanks Jupete Manitas for the update, good to know that it is still on the roadmap.
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shelley commented,
Dane thanks so much for your time and effort on putting this together. I will give it ago and reach out if we have any issues. Thanks again!
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shelley commented,
Hi, After recently moving over to AWS I have discovered some other Chat limitations, which should be added to the article Transfer Chat - audible sound notifications do not work! Meaning when an a...
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shelley commented,
Hi Lisa Kelly, Can I suggest an article update for the section under Using Chat tags in the Zendesk Agent Workspace, the last point about chat tags added by shortcuts. I have recently discovered fr...