Thomas D'Hoe

1. Community
2. Zendesk Suite Q&A

There should be a way that as a company you can decide how to assign inactive message conversations.  For now, they don't affect capacity, but for some organisations, the message ticket is the same...

• Thomas D'Hoe
• Created May 15, 2023 07:28
• 3 followers
• 2 comments
• 5 votes

1. Community
2. Tips from users - Zendesk Suite

Introduction: This best practice addresses the assignment of tickets in Zendesk Support when making outbound calls. It provides an explanation that may not be found in the Zendesk documentati...

• Thomas D'Hoe
• Edited May 23, 2023 12:40
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hi, What if > an agent is sick our out of office for a longer period? There is no way in Zendesk to auto-unassign tickets from an agent based on a agent status.  So, we should have the possibility ...

• Thomas D'Hoe
• Created May 15, 2023 12:23
• 2 followers
• 2 comments
• 1 vote

1. Community
2. Feedback - Admin Center

It would be nice to have the possibility to hide the menu panel on the left side. Sometimes I open Zendesk support & admin panel on the same screen (split-screen) if I need to troubleshoot triggers...

• Thomas D'Hoe
• Created October 28, 2021 07:18
• 4 followers
• 2 comments
• 1 vote

1. Community
2. Feedback - Admin Center

I don't see the admin role on the roles page and I don't get why? Where do I need to search for my admins in Zendesk?   

• Thomas D'Hoe
• Created October 28, 2021 07:27
• 1 follower
• 1 comment
• 0 votes