Thomas D'Hoe
I'm addicted to Zendesk. I have been working with Zendesk since 2013 and am proud of what we are doing with Premium Plus (Zendesk Master partner)
-
Total activity75
-
Last activity
-
Member since
-
Following1 user
-
Followed by2 users
-
Votes8
-
Subscriptions38
Comments
Recent activity by Thomas D'Hoe-
I like the continuous conversations feature. It should even be better if you could make the company's name clickable with a redirect to the website where the widget lives. 🚀
-
Hello! Thomas here from Premium Plus. Premium Plus is a master Zendesk partner located in Belgium (You all know from Tomorrowland > btw, they are using Zendesk ;-)) At Premium Plus I'm responsible ...
-
@... The notify app of @... should do the trick. They have a broadcast messaging functionality where agents need to acknowledge the message. For now, it's not on their website yet (it's brand new) ...
-
@... You can create canned data via this web tool: https://www.mockaroo.com/. Once you have your canned data you can bulk import it via bulk importer or API? I hope this helps :-)
-
Daniel, Thanks. Good to know. Is there an article that describes that? I didn't found that. With the setting itself, you mean the checkbox in Support?
-
Hi, It seems like there is a conflict between adding a "business hours" condition and the "continuous conversation" setting. In our account we have both (see screenshot widget): - a business hours...
-
Hi @..., It's not possible the way how you see it. You always need to have an existing ticket to trigger something in Zendesk. So you can't add an end-user date field and build an automation to sen...
-
Hi Joshua, You can do the pop up notification with the notification app of Sweethawk: https://sweethawk.co/zendesk-notifications-app With this app you can set up notifications based on your Zende...
-
Is there also a way to report on these OLA's in Explore?
-
Hi CJ Johnson, Yes they do!