Thomas D'Hoe
I'm addicted to Zendesk. I have been working with Zendesk since 2013 and am proud of what we are doing with Premium Plus (Zendesk Master partner)
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Recent activity by Thomas D'Hoe-
Hi, In your resolution step , the second bullet point > an admin can manually set all agent statuses to offline. How do you do that? Because for so far I know, this is not possible in Zendesk. Thomas
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Hi Orsolya Forster Correct me if I'm wrong, but custom help centres will need to be updated manually?
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How does language detection interact with messaging? Can the language of the end user be detected with messaging as you do with the web widget (classic)?
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Hi Ruben, You can use a button link to do that. https://support.zendesk.com/hc/en-us/articles/5133127616282#topic_ewh_2nm_nwb
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Hi Toby, nice one. As it’s not mentioned in your article, is this related to slack side co’s as well? Thanks
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Hi Chin Sin, Unfortunately, this is not included in the audit log.
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Nice 🫶🏼
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Broken links: https://support.zendesk.com/hc/en-us/articles/4408833631002 & https://support.zendesk.com/hc/en-us/articles/4408833631002 in this article.
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That's a nice fallback indeed. Well done! @... Is it this?
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Hi, Thanks for sharing. What do you mean with: Answer Bot: [Article Recommendations] Extending Help Center search as a fallback for the web widget channel Is this something happening on the backe...