Thomas D'Hoe
I'm addicted to Zendesk. I have been working with Zendesk since 2013 and am proud of what we are doing with Premium Plus (Zendesk Master partner)
-
Total activity96
-
Last activity
-
Member since
-
Following1 user
-
Followed by1 user
-
Votes9
-
Subscriptions48
Comments
Recent activity by Thomas D'Hoe-
Hi Caroline, so far I can 👀, the modification part isn't logged. - I created a ticket field " Test" > Log ✅- I changed the name of the ticket field "Test" into "Tes" > Log ❌ (This should be logged...
-
There is a mistake in the documentation (see paragraph below): Tickets Ticket field condition creation, deletion, modification The thing is that I just tested this and it is not possible to find ...
-
Prakruti Hindia Do we have an update on this one? https://support.zendesk.com/hc/en-us/articles/4408835753370/comments/4408849125786 We have a lot of customers where this is a problem because we ca...
-
agree, add the role column please
-
I like the continuous conversations feature. It should even be better if you could make the company's name clickable with a redirect to the website where the widget lives. 🚀
-
Hello! Thomas here from Premium Plus. Premium Plus is a master Zendesk partner located in Belgium (You all know from Tomorrowland > btw, they are using Zendesk ;-)) At Premium Plus I'm responsible ...
-
@... The notify app of @... should do the trick. They have a broadcast messaging functionality where agents need to acknowledge the message. For now, it's not on their website yet (it's brand new) ...
-
@... You can create canned data via this web tool: https://www.mockaroo.com/. Once you have your canned data you can bulk import it via bulk importer or API? I hope this helps :-)
-
Daniel, Thanks. Good to know. Is there an article that describes that? I didn't found that. With the setting itself, you mean the checkbox in Support?
-
Hi, It seems like there is a conflict between adding a "business hours" condition and the "continuous conversation" setting. In our account we have both (see screenshot widget): - a business hours...