Thomas D'Hoe
I'm addicted to Zendesk. I have been working with Zendesk since 2013 and am proud of what we are doing with Premium Plus (Zendesk Master partner)
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Votes on activity by Thomas D'Hoe-
Hi, is this only available for public helpcenters? Or also for redtricted helpcenters?
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@... You can create canned data via this web tool: https://www.mockaroo.com/. Once you have your canned data you can bulk import it via bulk importer or API? I hope this helps :-)
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Is there also a way to report on these OLA's in Explore?
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Tickets are automatically deleted after 14 days in the suspended queue. Does this mean that they go to the delete cue and are there for another 30 days? Or is this immediately a permanent deletion?
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Hi, When will this be available?
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Hi Barry, Thanks for letting me know. Looking forward to this. One thing I would add here, I wouldn't do it based on the offline status (only), but make it possible to do it on a custom agent stat...
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Hi Barry, yes we would like to
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Hi, In your resolution step , the second bullet point > an admin can manually set all agent statuses to offline. How do you do that? Because for so far I know, this is not possible in Zendesk. Thomas
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How does language detection interact with messaging? Can the language of the end user be detected with messaging as you do with the web widget (classic)?
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Hi Ruben, You can use a button link to do that. https://support.zendesk.com/hc/en-us/articles/5133127616282#topic_ewh_2nm_nwb