Thomas D'Hoe
I'm addicted to Zendesk. I have been working with Zendesk since 2013 and am proud of what we are doing with Premium Plus (Zendesk Master partner)
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Recent activity by Thomas D'Hoe-
Hi @..., It's not possible the way how you see it. You always need to have an existing ticket to trigger something in Zendesk. So you can't add an end-user date field and build an automation to sen...
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Hi Joshua, You can do the pop up notification with the notification app of Sweethawk: https://sweethawk.co/zendesk-notifications-app With this app you can set up notifications based on your Zende...
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Is there also a way to report on these OLA's in Explore?
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Hi CJ Johnson, Yes they do!
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Hi, can you share with us how your chat rescuer trigger is set up please? Thanks
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Yes, we see the same. For long email communications, the anchor point should be at the top of the latest comment. Thanks
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Where can we see the total storage currently used?
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Hi, Does the "article_viewed" event type work for all helpcenters? Or only if the end-user is signed in? Does it work for anomyous end users? Also for the "article_viewed" event type, I see the ...
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Hi, is this only available for public helpcenters? Or also for redtricted helpcenters?
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Same here, I think the article is not up to date.