Thomas D'Hoe
I'm addicted to Zendesk. I have been working with Zendesk since 2013 and am proud of what we are doing with Premium Plus (Zendesk Master partner)
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Recent activity by Thomas D'Hoe-
Hi, When will this be available?
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Hi Barry, Thanks for letting me know. Looking forward to this. One thing I would add here, I wouldn't do it based on the offline status (only), but make it possible to do it on a custom agent stat...
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Hi Barry, yes we would like to
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Hi, In your resolution step , the second bullet point > an admin can manually set all agent statuses to offline. How do you do that? Because for so far I know, this is not possible in Zendesk. Thomas
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Hi Orsolya Forster Correct me if I'm wrong, but custom help centres will need to be updated manually?
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How does language detection interact with messaging? Can the language of the end user be detected with messaging as you do with the web widget (classic)?
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Hi Ruben, You can use a button link to do that. https://support.zendesk.com/hc/en-us/articles/5133127616282#topic_ewh_2nm_nwb
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Hi Toby, nice one. As it’s not mentioned in your article, is this related to slack side co’s as well? Thanks
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Nice, thanks for this update. Any idea when the UI for automation will be updated? This is still the old old old look & feel ;-)
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Hi Chin Sin, Unfortunately, this is not included in the audit log.