Thomas D'Hoe

1. Support
2. ...
3. Ticket management
4. Adding more storage to your default data storage limit for Zendesk Support

Where can we see the total storage currently used?

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• Thomas D'Hoe
• Created February 08, 2021 14:56
• 9 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace - Open at top of latest comment

Yes, we see the same. For long email communications, the anchor point should be at the top of the latest comment. Thanks 

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• Thomas D'Hoe
• Created February 23, 2021 07:34
• 4 votes

1. Community
2. Announcements & Events
3. Registered for Zendesk Community Day 2021? Introduce yourself!

Hello! Thomas here from Premium Plus. Premium Plus is a master Zendesk partner located in Belgium (You all know from Tomorrowland > btw, they are using Zendesk ;-)) At Premium Plus I'm responsible ...

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• Thomas D'Hoe
• Created October 15, 2021 06:11
• 3 votes

1. Objects and rules
2. ...
3. Sunshine for admins
4. Adding Sunshine user profiles and events to customer context in a ticket

Hi,  Does the  "article_viewed" event type work for all helpcenters? Or only if the end-user is signed in? Does it work for anomyous end users?  Also for the "article_viewed" event type, I see the ...

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• Thomas D'Hoe
• Created February 05, 2021 07:45
• 3 votes

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Nice 🫶🏼

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• Thomas D'Hoe
• Created May 25, 2022 21:09
• 1 vote

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2021-12-10

That's a nice fallback indeed. Well done!    @... Is it this? 

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• Thomas D'Hoe
• Edited December 15, 2021 14:52
• 1 vote

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2021-12-10

Hi, Thanks for sharing. What do you mean with:  Answer Bot: [Article Recommendations] Extending Help Center search as a fallback for the web widget channel  Is this something happening on the backe...

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• Thomas D'Hoe
• Created December 13, 2021 13:56
• 1 vote

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding Facebook Messenger channels to the Zendesk Agent Workspace

Prakruti Hindia Do we have an update on this one? https://support.zendesk.com/hc/en-us/articles/4408835753370/comments/4408849125786 We have a lot of customers where this is a problem because we ca...

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• Thomas D'Hoe
• Created November 08, 2021 10:00
• 1 vote

1. Community
2. Feedback - Admin Center
3. The "Role" should be a column on the new Team Members redesigned page and Filters

agree, add the role column please

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• Thomas D'Hoe
• Created October 28, 2021 07:29
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Sending "Mandatory to acknowledge" process updates and announcements

@... The notify app of @... should do the trick. They have a broadcast messaging functionality where agents need to acknowledge the message. For now, it's not on their website yet (it's brand new) ...

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• Thomas D'Hoe
• Created September 21, 2021 20:23
• 1 vote