Recent searches


No recent searches

Riko's Avatar

Riko

Joined Apr 16, 2021

·

Last activity Oct 23, 2021

Following

0

Followers

0

Total activity

14

Votes

0

Subscriptions

6

ACTIVITY OVERVIEW

Latest activity by Riko

Riko commented,

Community comment Feedback - Chat and Messaging (Chat)

So, when we can have it? It's ridiculous that for other competition services this is out of the box ready and we can't have it even after two years of asking it....

View comment · Posted Jun 30, 2021 · Riko

0

Followers

1

Vote

0

Comments


Riko commented,

CommentLive chat agent guide

Please try to copy/paste url like this on mobile device while chatting with customer agents (even here the link is clickable.....in the chat - it is not!):

https://www.chaotksut.com/wertwerferfjeqrjer//34563456....34563456.634534634345643563456645///32456/ertyertertgertgerter/ertherthetrhethethethr

What a nonsense guys! It should be the first thing in the service software that supports hyperlinks! I do not really get this why would you ignore this for almost 4 years when this issue was raised before....

 

 

 

 

View comment · Posted Apr 14, 2021 · Riko

0

Followers

3

Votes

0

Comments


Riko commented,

CommentTicket basics

Thanks for the answer but I'm still getting trouble.

 

Please see - https://www.screencast.com/t/sBc3vjWaX7Kv

This is what I see when I go to the support page and as you see there isn't such option as you showed to me.

 

Please, advise!

R

View comment · Posted Apr 05, 2021 · Riko

0

Followers

0

Votes

0

Comments


Riko commented,

Community comment Feedback - Help Center (Guide)

Hey Harold,

Sorry to disappoint you but if you will type  - hyperlinks- in search here you will see that simple thing like this has never been put on roadmap and users that complained about it for last 4 years didn't have this fixed and done.

 

So, you are better off to different solution than Zendesk as looks this will never be done.

View comment · Posted Mar 31, 2021 · Riko

0

Followers

1

Vote

0

Comments


Riko commented,

CommentLive chat agent guide

And what about inserting clickable links in the Shortcuts?

View comment · Posted Mar 31, 2021 · Riko

0

Followers

3

Votes

0

Comments


Riko commented,

CommentTicket basics

Hey guys, I'm on Team plan but I don't see this:

Click the Admin icon () in the sidebar, then select Settings >Tickets.

What I see is only this - https://www.screencast.com/t/rebv275Py

As per your initial post the Ticket setting should be available for me but it is not. What's up?

View comment · Posted Mar 31, 2021 · Riko

0

Followers

0

Votes

0

Comments


Riko commented,

CommentTriggers and automations

Has this been fixed? We are waiting years for this already! Common!!!

View comment · Posted Mar 31, 2021 · Riko

0

Followers

1

Vote

0

Comments


Riko commented,

CommentAccount settings of the ticketing system

Why the href doesn't work in chat?

View comment · Posted Mar 31, 2021 · Riko

0

Followers

0

Votes

0

Comments