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Ryan Laffey
Joined Apr 16, 2021
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Last activity Feb 14, 2022
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Latest activity by Ryan Laffey
Ryan Laffey commented,
Community comment Feedback - Voice (Talk)
I second this. Instead of the current system where it is round-robin, based on the agent who has not been on the call for the longest amount time (I believe is the logic). I'd like to have a cascading system in which I have an agent who will be able to take the most calls and is first to ring whenever available, then trickle down as specifically assigned from there.
View comment · Posted Mar 25, 2021 · Ryan Laffey
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