Recent searches


No recent searches

Ryan Laffey's Avatar

Ryan Laffey

Joined Apr 16, 2021

·

Last activity Feb 14, 2022

Following

0

Followers

0

Total activity

6

Votes

2

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Ryan Laffey

Ryan Laffey commented,

Community comment Feedback - Voice (Talk)

I second this. Instead of the current system where it is round-robin, based on the agent who has not been on the call for the longest amount time (I believe is the logic). I'd like to have a cascading system in which I have an agent who will be able to take the most calls and is first to ring whenever available, then trickle down as specifically assigned from there.

View comment · Posted Mar 25, 2021 · Ryan Laffey

0

Followers

0

Votes

0

Comments