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Matthew Feczko

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Matthew Feczko

Matthew Feczko commented,

CommentGlobal security and user access

If we switch this on, and want to integrate with services that are on Amazon AWS, how would we enable those services to connect with our Zendesk instance? Since you can't whitelist all of Amazon AWS...

View comment · Posted Aug 27, 2021 · Matthew Feczko

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Matthew Feczko commented,

CommentViews, ticket status, and ticket fields

Hi @... I misspoke. It's 12 and 8, so 20 in total. Although we use QuickiePlus and Lovely Views.

View comment · Posted Jun 29, 2021 · Matthew Feczko

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Matthew Feczko commented,

CommentViews, ticket status, and ticket fields

So for those of you who have 20 shared views and 10 personal views, you need to zoom out to 80% to see the 'Manage Views' link. 

View comment · Posted Jun 28, 2021 · Matthew Feczko

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Matthew Feczko commented,

CommentViews, ticket status, and ticket fields

@... it's missing from mine. No 'Manage Views' at the bottom. One of my colleagues DOES have that link though oddly.

View comment · Posted Jun 28, 2021 · Matthew Feczko

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Matthew Feczko commented,

CommentViews, ticket status, and ticket fields

I'm seeing the same hting as @.... @... the 'more' link is gone!

View comment · Posted Jun 28, 2021 · Matthew Feczko

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Matthew Feczko commented,

CommentGlobal security and user access

Hi @... if that's the case, can you please update the original post above and call that out specifically? FYI @...

View comment · Posted Jun 01, 2021 · Matthew Feczko

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Matthew Feczko commented,

Community comment Feedback - Ticketing system (Support)

+1 yes please! This is key to how we would like to use Zendesk.

View comment · Posted May 28, 2021 · Matthew Feczko

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Matthew Feczko commented,

CommentGlobal security and user access

Would you be able to call out whether you recommend configuring a VPN or not? Historically I believe this was required from a best practices security perspective. But is this still the case? Does VPN work with Talk and Zendesk in general?

View comment · Posted May 19, 2021 · Matthew Feczko

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Matthew Feczko created a post,

Post Feedback - Help Center (Guide)

Our Zendesk Guide was originally set up in the language of en-us, which I imagine many of those Zendesk instances in GB were accidentally set up in. When articles are made, you must choose the specific language. There's no way to easily add a second language and assign it to the same article. One would need to recreate EACH article in a different language (despite en-us and en-gb being both in English).

Because of this, all of our agents, who's language is set to en-gb (localisation reasons), they don't have any visible knowledge articles listed. When the knowledge app loads, it shows that it's empty because the en-gb filter is configured.

For those language that are the same, despite localisation differences (English, namely), the request is to not exclude the filter for those, or somehow show all english-based languages. Or simply, change that in the settings to remove the automatic filter. It's as if the knowledge app is a bit too smart.

Posted May 19, 2021 · Matthew Feczko

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Matthew Feczko commented,

CommentViews, ticket status, and ticket fields

Hi Jan, I completely agree with you. I recommend using QuickiePlus instead of Lovely Views (made by the same developer) as they will give you the normal View and let you Play. It won't let you sort in multiple ways BUT it will give you all the views you're looking for. Plus QuickiePlus is only $.50 a user instead of $1.95

View comment · Posted Jan 06, 2021 · Matthew Feczko

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