Matthew Feczko
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Total activity52
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Last activity
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Activity overview
Latest activity by Matthew Feczko-
Matthew Feczko commented,
Hi @... I misspoke. It's 12 and 8, so 20 in total. Although we use QuickiePlus and Lovely Views.
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Matthew Feczko commented,
So for those of you who have 20 shared views and 10 personal views, you need to zoom out to 80% to see the 'Manage Views' link.
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Matthew Feczko commented,
@... it's missing from mine. No 'Manage Views' at the bottom. One of my colleagues DOES have that link though oddly.
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Matthew Feczko commented,
I'm seeing the same hting as @.... @... the 'more' link is gone!
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Matthew Feczko commented,
Hi @... if that's the case, can you please update the original post above and call that out specifically? FYI @...
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Matthew Feczko commented,
+1 yes please! This is key to how we would like to use Zendesk.
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Matthew Feczko commented,
Hi @..., is there a way in Explore to pull out the search terms used by customers to see what they're searching? This feature used to be possible in Insights, but now that we've all migrated to Exp...
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Matthew Feczko commented,
Would you be able to call out whether you recommend configuring a VPN or not? Historically I believe this was required from a best practices security perspective. But is this still the case? Does V...
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Matthew Feczko created a post,
Knowledge App Improvement: Show articles from both en-us and en-gb
Our Zendesk Guide was originally set up in the language of en-us, which I imagine many of those Zendesk instances in GB were accidentally set up in. When articles are made, you must choose the spec...
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Matthew Feczko commented,
Hi Jan, I completely agree with you. I recommend using QuickiePlus instead of Lovely Views (made by the same developer) as they will give you the normal View and let you Play. It won't let you sort...