Nils Z.

1. Community
2. Feedback - Ticketing System (Support)
3. Ho do I set up an automation to assign a new ticket to the agent who views?

Hello,maybe the entries in this post will help you:https://support.zendesk.com/hc/de/community/posts/4497105610522-Feature-request-History-of-the-ticket-viewed Best RegardsNils

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• Nils Z.
• Created March 31, 2023 11:16
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Here is some feedback from Zendesk:https://support.zendesk.com/hc/en-us/community/posts/5530185436698/comments/5532013032474

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• Nils Z.
• Created March 28, 2023 13:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Forcefully upgraded to Agent Workspace

A forced update is definitely the wrong decision by Zendesk. I am also absolutely against.

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• Nils Z.
• Created March 27, 2023 10:11
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Im Emailprogramm beantwortete Emails auf Zendesk anzeigen

Hallo Jana,also antworten die Kollegen gar nicht über eine Mail an Zendesk auf das Kundenticket, sondern direkt mit Ihrem Mailprogramm an den Kunden?Da fällt mir leider auch keine Lösung ein. Die K...

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• Nils Z.
• Created January 09, 2023 14:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Im Emailprogramm beantwortete Emails auf Zendesk anzeigen

Hallo Jana,möchtest du dies in Einzelfällen nachprüfen? Dann kannst du dir die Ticketereignisse anschauen. Dort wird gespeichert, ob die Anfrage durch die Zendesk-Oberfläche oder eine E-Mail aktual...

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• Nils Z.
• Created January 09, 2023 14:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. All incoming emails going to suspended view

Hello,I understand. In our case, the customer's email address is transmitted as a reply-to address and correctly recognized by Zendesk. The problem for us were our sender addresses, which are alway...

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• Nils Z.
• Created September 26, 2022 12:57
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. All incoming emails going to suspended view

Hello Mandy,I had a similar problem. It was sufficient for us to add the e-mail addresses from which the e-mails are forwarded to the whitelist.https://support.zendesk.com/hc/en-us/articles/4408886...

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• Nils Z.
• Created September 26, 2022 07:20
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Can no longer sort tickets by Subject

Hello,Zendesk has changed this feature. More information here:https://support.zendesk.com/hc/en-us/articles/4615306914458-Clarification-about-announced-changes-to-views-sorting-capabilities-and-pag...

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• Nils Z.
• Created June 15, 2022 05:00
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. I am unable to sort by Subject

Hello Harley,Zendesk has changed this feature.https://support.zendesk.com/hc/en-us/articles/4615306914458-Clarification-about-announced-changes-to-views-sorting-capabilities-and-paginationBest Rega...

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• Nils Z.
• Created June 14, 2022 07:53
• 0 votes

1. Community
2. Deutsch Community
3. Kunden erhalten die E-Mails nicht

Hallo Tanja,dann musst die Details des zweiten inaktiven Auslösers von deinem Screenshot prüfen und vermutlich diesen aktivieren.Wenn du für Kunden dann ein neues Ticket anlegst, sollte eine E-Mail...

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• Nils Z.
• Created June 03, 2022 09:04
• 0 votes