Nils Z.

1. Community
2. Feedback - Ticketing System (Support)
3. Can no longer sort tickets by Subject

Hello,Zendesk has changed this feature. More information here:https://support.zendesk.com/hc/en-us/articles/4615306914458-Clarification-about-announced-changes-to-views-sorting-capabilities-and-pag...

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• Nils Z.
• Created June 15, 2022 05:00
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. I am unable to sort by Subject

Hello Harley,Zendesk has changed this feature.https://support.zendesk.com/hc/en-us/articles/4615306914458-Clarification-about-announced-changes-to-views-sorting-capabilities-and-paginationBest Rega...

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• Nils Z.
• Created June 14, 2022 07:53
• 0 votes

1. Community
2. Deutsch Community
3. Kunden erhalten die E-Mails nicht

Hallo Tanja,dann musst die Details des zweiten inaktiven Auslösers von deinem Screenshot prüfen und vermutlich diesen aktivieren.Wenn du für Kunden dann ein neues Ticket anlegst, sollte eine E-Mail...

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• Nils Z.
• Created June 03, 2022 09:04
• 0 votes

1. Community
2. Deutsch Community
3. Kunden erhalten die E-Mails nicht

Hallo Tanja,genau. Der darf nicht inaktiv sein, wenn eure Kunden bei neuen Anfragen eine E-Mailbenachrichtigung bekommen sollen.Viele GrüßeNils

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• Nils Z.
• Created June 03, 2022 08:08
• 0 votes

1. Community
2. Deutsch Community
3. Kunden erhalten die E-Mails nicht

Hallo Tanja,hats du unter Einstellungen > Admincenter > Objekte und Regeln > Business-Regeln > Auslöser den Auslöser „Anfragenden über Eingang der Anfrage informieren“ geprüft?Ist dieser eventuell ...

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• Nils Z.
• Created June 02, 2022 14:29
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: additional agent attributes placeholders for brand signatures

Hello Pat,I can recommend the „Zignatures“-App, but I'm not sure if it completely covers your use case.For example, with this app I add the agent's organization to the signature.Best RegardsNils

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• Nils Z.
• Created May 24, 2022 13:49
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. How to make a ticket field mandatory depending on the status ?

Hello Renaud,this is a pity.Maybe the developer is interested in your feedback and incorporates it into a new version. :)Best RegardsNils

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• Nils Z.
• Created May 23, 2022 13:03
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to make a ticket field mandatory depending on the status ?

Hello,This option is not yet available directly via Zendesk. I know two ways by which you can reach the goal.1. Via TriggerYou can create a trigger for such a case: Conditions:Status is „on hold“A...

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• Nils Z.
• Created May 23, 2022 12:53
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. View All Tickets For a Customer Without Clicking Profile

Hello Iris,in addition to the option mentioned by Lou, you can also use the app „User Data“.https://www.zendesk.com/marketplace/apps/support/6536/user-data/Then you still have all ticket fields vis...

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• Nils Z.
• Created May 13, 2022 05:02
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Agent workspace update - April 2022

Hello,that was a bug that should have been fixed by now. You can find details here:https://support.zendesk.com/hc/en-us/articles/4552171388698-Service-Incident-April-22nd-2022Best RegardsNils

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• Nils Z.
• Created April 25, 2022 09:05
• 0 votes