
Nils Z.
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Total activity155
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes23
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Subscriptions96
Activity overview
Latest activity by Nils Z.-
Nils Z. commented,
Hello,maybe the entries in this post will help you:https://support.zendesk.com/hc/de/community/posts/4497105610522-Feature-request-History-of-the-ticket-viewed Best RegardsNils
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Nils Z. commented,
Here is some feedback from Zendesk:https://support.zendesk.com/hc/en-us/community/posts/5530185436698/comments/5532013032474
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Nils Z. commented,
A forced update is definitely the wrong decision by Zendesk. I am also absolutely against.
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Nils Z. commented,
Hallo Jana,also antworten die Kollegen gar nicht über eine Mail an Zendesk auf das Kundenticket, sondern direkt mit Ihrem Mailprogramm an den Kunden?Da fällt mir leider auch keine Lösung ein. Die K...
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Nils Z. commented,
Hallo Jana,möchtest du dies in Einzelfällen nachprüfen? Dann kannst du dir die Ticketereignisse anschauen. Dort wird gespeichert, ob die Anfrage durch die Zendesk-Oberfläche oder eine E-Mail aktual...
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Nils Z. commented,
Hello,I understand. In our case, the customer's email address is transmitted as a reply-to address and correctly recognized by Zendesk. The problem for us were our sender addresses, which are alway...
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Nils Z. commented,
Hello Mandy,I had a similar problem. It was sufficient for us to add the e-mail addresses from which the e-mails are forwarded to the whitelist.https://support.zendesk.com/hc/en-us/articles/4408886...
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Nils Z. commented,
Hello,Zendesk has changed this feature. More information here:https://support.zendesk.com/hc/en-us/articles/4615306914458-Clarification-about-announced-changes-to-views-sorting-capabilities-and-pag...
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Nils Z. commented,
Hello Harley,Zendesk has changed this feature.https://support.zendesk.com/hc/en-us/articles/4615306914458-Clarification-about-announced-changes-to-views-sorting-capabilities-and-paginationBest Rega...
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Nils Z. commented,
Hallo Tanja,dann musst die Details des zweiten inaktiven Auslösers von deinem Screenshot prüfen und vermutlich diesen aktivieren.Wenn du für Kunden dann ein neues Ticket anlegst, sollte eine E-Mail...