Ilker Sen

1. Community
2. Feedback - Ticketing System (Support)
3. Forwarding an email that has CCs from personal email account to Zendesk, a ticket is created without the CCs.

To expand on this request, a common scenario is: Customer sends direct email to agent/light-agent.  When that email is forwarded by agent/light-agent, ZenDesk creates the ticket and sets the reques...

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• Ilker Sen
• Created March 25, 2021 20:03
• 3 votes