Recent searches


No recent searches

Jona Wilmsmann's Avatar

Jona Wilmsmann

Joined Apr 16, 2021

·

Last activity Oct 22, 2021

Following

0

Followers

0

Total activity

4

Vote

1

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Jona Wilmsmann

Jona Wilmsmann commented,

Community comment Feedback - Ticketing system (Support)

I just want to jump in here and say that i share the frustration. Our company doesn't even use Facebook, so I can't complete the checklist even if I wanted to.

Would be great if I could just dismiss the section.

View comment · Posted Feb 19, 2021 · Jona Wilmsmann

0

Followers

4

Votes

0

Comments


Jona Wilmsmann commented,

CommentHow to customize the theme of the help center

I struggle to set the value of the description field and was wondering if anyone had a similar experience:

$(document).ready(function () {
// Hide subject and description
const ticketForm = $("#request_issue_type_select").val();

if (ticketForm == 360001444300) {
$('.form-field.string.required.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('#request_subject').val('Test subject'); // Autofill subject
$('#request_description').val('Test description'); // Autofill description
}
});

Using this code, I am able to hide both the subject and description fields, however when then submitting the form, it fails. Removing the part that hides the fields, I can see that the "Test subject" is entered into the subject field, but the description field is empty. I can also see that the reason why the submit fails is because the description field is empty.

Does anyone have a suggestion for how to fix that?

View comment · Posted Feb 11, 2021 · Jona Wilmsmann

0

Followers

4

Votes

0

Comments