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James

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by James

James commented,

Community comment Discussion - Tips and best practices from the community

After following Melissa's post i've managed to get it working. Thanks a lot!

The JSON body that Ash posted originally worked fine for me. 

View comment · Posted Dec 23, 2020 · James

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James commented,

Community comment Discussion - Tips and best practices from the community

Hi Ash,

It says it has triggered, however the tags are not being added to the tickets. 

The JSON script in the Trigger settings should add the following tags, correct? 

"attachments_yes"

"attachments_no"

Perhaps the issue is with the target extension:

  • Basic Authentication - should this be enabled or disabled? 
  • There are also 3 other options prior to submitting: Test Target, Update Target, Delete Target - which should we select? 

View comment · Posted Dec 08, 2020 · James

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James commented,

Community comment Discussion - Tips and best practices from the community

Thanks Ash, the trigger doesn't seem to be working still :(. 

Please can you confirm all the 'Conditions' and 'Actions' you are setting for the trigger? 

Cheers

View comment · Posted Dec 08, 2020 · James

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James commented,

Community comment Discussion - Tips and best practices from the community

Hi, thanks for the advice!

However I am receiving a parse error on line 2: 

Expecting 'STRING', '}', got 'undefined'

 

Any ideas how to fix this? Thanks!

View comment · Posted Dec 08, 2020 · James

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