James

1. Community
2. Discussion - Tips and best practices from the community
3. Add a Tag to a New ticket if attachment is present

After following Melissa's post i've managed to get it working. Thanks a lot! The JSON body that Ash posted originally worked fine for me. 

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• James
• Created December 23, 2020 11:56
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1. Community
2. Discussion - Tips and best practices from the community
3. Add a Tag to a New ticket if attachment is present

Hi Ash, It says it has triggered, however the tags are not being added to the tickets. The JSON script in the Trigger settings should add the following tags, correct?  "attachments_yes" "attachment...

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• James
• Created December 08, 2020 16:21
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1. Community
2. Discussion - Tips and best practices from the community
3. Add a Tag to a New ticket if attachment is present

Thanks Ash, the trigger doesn't seem to be working still :(.  Please can you confirm all the 'Conditions' and 'Actions' you are setting for the trigger?  Cheers

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• James
• Created December 08, 2020 15:58
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1. Community
2. Discussion - Tips and best practices from the community
3. Add a Tag to a New ticket if attachment is present

Hi, thanks for the advice! However I am receiving a parse error on line 2:  Expecting 'STRING', '}', got 'undefined'   Any ideas how to fix this? Thanks!

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• James
• Created December 08, 2020 10:13
• 0 votes