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Jack S. Edwards

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Jack S. Edwards

Jack S. Edwards commented,

CommentService Level Agreements (SLA), macros, and CSAT

We still get false negatives even using the rating URL.  We have reached out to the customers and in almost all cases they never even left a rating but we are still seeing them.

View comment · Posted Jul 15, 2021 · Jack S. Edwards

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Jack S. Edwards commented,

Community comment Feedback - Ticketing system (Support)

this is a huge issue, please add cc of secondaries

View comment · Posted Jan 14, 2021 · Jack S. Edwards

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Jack S. Edwards commented,

Community comment Discussion - Tips and best practices from the community

not sure if anyone is still having difficulty but if so remember that in your target creation you need to do this as an example:
Username:  steve@abccompany.com/token (so the email address with "/token"

Password: jghekrghoierhgoiejfgiodjfoidjoidjiodjvoi (the API token you generated)

I was having trouble until I realized the format

View comment · Posted Jan 14, 2021 · Jack S. Edwards

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