Jack S. Edwards

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

We still get false negatives even using the rating URL.  We have reached out to the customers and in almost all cases they never even left a rating but we are still seeing them.

• View comment
• Jack S. Edwards
• Created July 15, 2021 16:57
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Send Email Notifications to Secondary Emails in Support

this is a huge issue, please add cc of secondaries

• View comment
• Jack S. Edwards
• Created January 14, 2021 17:33
• 8 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Add a Tag to a New ticket if attachment is present

not sure if anyone is still having difficulty but if so remember that in your target creation you need to do this as an example:Username:  steve@abccompany.com/token (so the email address with "/to...

• View comment
• Jack S. Edwards
• Created January 14, 2021 16:01
• 0 votes