Alisha Strawbridge

1. Zendesk updates
2. Announcements
3. Announcing the replacement of all-time live metrics with time-bound metrics for Support tickets

I'm a little confused - let me playback...When you say New tickets (30 mins) = 4 ticketsIS this showing me that as of 30 mins ago there were 4 Tickets at the time in New status? OR IS this showing ...

• View comment
• Alisha Strawbridge
• Edited July 08, 2022 12:47
• 3 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding social media buttons to your emails

Can we add google and apple app icons/links ?

• View comment
• Alisha Strawbridge
• Edited June 22, 2022 06:33
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. How do I update Help Center articles with the API?

Hi there, That link on Translations brings me to a 404 - not found.

• View comment
• Alisha Strawbridge
• Created October 26, 2021 00:59
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

do you think I can use this exact method for anytime a ticket is updated by an end-user with public comment with attachment ?

• View comment
• Alisha Strawbridge
• Created December 30, 2020 12:51
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

We are very interested in seeing macros being available at a ticket updates data set level. We want to measure more activity and highlight more information in events such as who is using which macr...

• View comment
• Alisha Strawbridge
• Created August 26, 2019 08:15
• 2 votes