Alisha Strawbridge

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding social media buttons to your emails

Can we add google and apple app icons/links ?

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• Alisha Strawbridge
• Edited June 22, 2022 06:33
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. How do I update articles with the API in Zendesk?

Hi there, That link on Translations brings me to a 404 - not found.

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• Alisha Strawbridge
• Created October 26, 2021 00:59
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Add a Tag to a New ticket if attachment is present

do you think I can use this exact method for anytime a ticket is updated by an end-user with public comment with attachment ?

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• Alisha Strawbridge
• Created December 30, 2020 12:51
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

We are very interested in seeing macros being available at a ticket updates data set level. We want to measure more activity and highlight more information in events such as who is using which macr...

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• Alisha Strawbridge
• Created August 26, 2019 08:15
• 2 votes