Terry Ehrhard
2+ years as Administrator/Architect/Solutions Engineer on Zendesk supporting 1000+ agent users, 1800 triggers, 500+ views, 100+ groups, 300+ support addresses, numerous endpoints, and many different configurations and solutions spanning a worldwide global instance with multiple languages. Contributor to many new/existing features and apps within the Zendesk product
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Recent activity by Terry Ehrhard-
Hi Kuldeep - This would give you a count of any/all replies by agents both to customer and to internal agents. See this article https://support.zendesk.com/hc/en-us/articles/115015611647-Trigger-c...
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Is there a way that instead of sending incoming mail for a suspended user into suspense to instead send an auto-reply their message has been rejected?
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Hi @... - This is easily accomplished within a trigger. We have one in place that elevates to high priority when 8 replies are exceeded
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50k executions in the last week - only one failure due to a timeout. I would say it is working well
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This is what we are now using which works well. We found a bug in expecting that attachments are only in public comments and now utilize searching all comments for any attachments {"ticket":{% for...
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Odd this is not setup as a default as this is very common in many reporting tools to be able to select the header column field and have it default to sort on that column, and then selecting the hea...
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I would like to be able to use dynamic content in replacement for listing out tags to exclude. For instance we use two list boxes in our forms throughout; "Remind Me In" and "Remind Customer In". ...
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Adding fuel to the fire - to make matters worse the "Received At" is actually TWO addresses, not one. One address is the address Zendesk assigns as the recipient, which is actually the first syste...
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We are seriously considering Skills Based Routing for one of our teams that support over 60+ vendors and have close to 100 associates to support those vendors, often 1 or 2 people per vendor. Thus...
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I find this very useful since we need to know about attachments the moment the ticket arrives (hint hint wink wink - Zendesk team why isn't this field within core Ticket API results....?). One thi...