Terry Ehrhard
2+ years as Administrator/Architect/Solutions Engineer on Zendesk supporting 1000+ agent users, 1800 triggers, 500+ views, 100+ groups, 300+ support addresses, numerous endpoints, and many different configurations and solutions spanning a worldwide global instance with multiple languages. Contributor to many new/existing features and apps within the Zendesk product
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Last activity
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Recent activity by Terry Ehrhard-
I would like to be able to use dynamic content in replacement for listing out tags to exclude. For instance we use two list boxes in our forms throughout; "Remind Me In" and "Remind Customer In". ...
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Adding fuel to the fire - to make matters worse the "Received At" is actually TWO addresses, not one. One address is the address Zendesk assigns as the recipient, which is actually the first syste...
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We are seriously considering Skills Based Routing for one of our teams that support over 60+ vendors and have close to 100 associates to support those vendors, often 1 or 2 people per vendor. Thus...
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I find this very useful since we need to know about attachments the moment the ticket arrives (hint hint wink wink - Zendesk team why isn't this field within core Ticket API results....?). One thi...
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Hi Chad - Completely 100% agree. We are struggling with this considerably as we have customers who send to multiple "to" addresses which are mapped to zendesk. We also discovered the APIs also do n...
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I just "discovered" this behavior in Zendesk. Our groups share a lot of tickets and in one case Team A started the ticket but then reassigned the ticket to Team B. With the original ticket closed...
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Any updates on getting this functionality in place? Seems odd that this tag doesn't exist as soon as the ticket is created and we have a new business need to redirect traffic to certain teams base...
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Greg - I did something similar and freaked out. Surprisingly using the standard Ctl-Z to revert changes actually worked. Not sure if it would continue to work again for more changes but it did wo...
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I would like to further show support for this need. After using Explore for a while, although I appreciate the auto-saving aspects, the need to revert back to what is currently in production is so...
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As a new customer, this is a common feature of Microsoft Outlook. Thus moving onto Zendesk this becomes functionality that is removed from our associates. Our team uses this often searching for v...