Terry Ehrhard
2+ years as Administrator/Architect/Solutions Engineer on Zendesk supporting 1000+ agent users, 1800 triggers, 500+ views, 100+ groups, 300+ support addresses, numerous endpoints, and many different configurations and solutions spanning a worldwide global instance with multiple languages. Contributor to many new/existing features and apps within the Zendesk product
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Total activity53
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes5
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Subscriptions22
Activity overview
Latest activity by Terry Ehrhard-
Terry Ehrhard commented,
Jeremy Pinar The app associates one to many emails to a group with a default address if one is not selected or if the group changes. The problem/challenge is as you described, if the agent is asso...
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Terry Ehrhard commented,
Ryan P. We use this all the time since we get multiple requests into different group email addresses and wish to standardize them and consolidate them even while using Select an Address App. To do ...
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Terry Ehrhard commented,
Everyone needs to upvote and encourage Zendesk product team to make this a priority. Zendesk Team - At minimum the product should match functionality within Microsoft Office which is what our com...
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Terry Ehrhard commented,
Is there a way to search on multiple groups or multiple forms? Seems with each field you can only search for one item. Also seems to be the case within Search API. Any help would be appreciated
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Terry Ehrhard commented,
Sam - You have to define a default and all the email addresses associated for each group otherwise that group won't see those addresses within Select an Address and will land using your default add...
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Terry Ehrhard commented,
I would like to see this app have more functionality to include/exclude files based on the role. For instance we often get documents from various third parties that need to part of the ticket requ...
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Terry Ehrhard commented,
Hi Kuldeep - This would give you a count of any/all replies by agents both to customer and to internal agents. See this article https://support.zendesk.com/hc/en-us/articles/115015611647-Trigger-c...
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Terry Ehrhard commented,
50k executions in the last week - only one failure due to a timeout. I would say it is working well
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Terry Ehrhard commented,
This is what we are now using which works well. We found a bug in expecting that attachments are only in public comments and now utilize searching all comments for any attachments {"ticket":{% for...
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Terry Ehrhard commented,
I find this very useful since we need to know about attachments the moment the ticket arrives (hint hint wink wink - Zendesk team why isn't this field within core Ticket API results....?). One thi...