Terry Ehrhard
2+ years as Administrator/Architect/Solutions Engineer on Zendesk supporting 1000+ agent users, 1800 triggers, 500+ views, 100+ groups, 300+ support addresses, numerous endpoints, and many different configurations and solutions spanning a worldwide global instance with multiple languages. Contributor to many new/existing features and apps within the Zendesk product
-
Total activity52
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes4
-
Subscriptions22
Comments
Recent activity by Terry Ehrhard-
Jeremy Pinar The app associates one to many emails to a group with a default address if one is not selected or if the group changes. The problem/challenge is as you described, if the agent is asso...
-
Ryan P. We use this all the time since we get multiple requests into different group email addresses and wish to standardize them and consolidate them even while using Select an Address App. To do ...
-
Everyone needs to upvote and encourage Zendesk product team to make this a priority. Zendesk Team - At minimum the product should match functionality within Microsoft Office which is what our com...
-
Is there a way to search on multiple groups or multiple forms? Seems with each field you can only search for one item. Also seems to be the case within Search API. Any help would be appreciated
-
Sam - You have to define a default and all the email addresses associated for each group otherwise that group won't see those addresses within Select an Address and will land using your default add...
-
I would like to see this app have more functionality to include/exclude files based on the role. For instance we often get documents from various third parties that need to part of the ticket requ...
-
Thanks for the reply @... Regarding point 4) Correct on both. We have completely different groups working in completely different parts of the country. One is North America (NA) and other is Germ...
-
Feature Request: In Paid Version, it is required that there must be a default address. We have many groups that support multiple vendors and thus multiple address, therefore having a default addr...
-
Make all the columns sortable please. Basically selecting the header column allows to sort ascending/descending toggle. This functionality is very common in other software systems and needed ever...
-
Exciting that there are some options to "print" a ticket as we have a strong need in this area. Our customers frequently have long cycles and forget or lose parts of the conversation requiring a r...