Terry Ehrhard
2+ years as Administrator/Architect/Solutions Engineer on Zendesk supporting 1000+ agent users, 1800 triggers, 500+ views, 100+ groups, 300+ support addresses, numerous endpoints, and many different configurations and solutions spanning a worldwide global instance with multiple languages. Contributor to many new/existing features and apps within the Zendesk product
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Comments
Votes on activity by Terry Ehrhard-
Everyone needs to upvote and encourage Zendesk product team to make this a priority. Zendesk Team - At minimum the product should match functionality within Microsoft Office which is what our com...
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As a new customer, this is a common feature of Microsoft Outlook. Thus moving onto Zendesk this becomes functionality that is removed from our associates. Our team uses this often searching for v...
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Hi Chad - Completely 100% agree. We are struggling with this considerably as we have customers who send to multiple "to" addresses which are mapped to zendesk. We also discovered the APIs also do n...
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Adding fuel to the fire - to make matters worse the "Received At" is actually TWO addresses, not one. One address is the address Zendesk assigns as the recipient, which is actually the first syste...
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Make all the columns sortable please. Basically selecting the header column allows to sort ascending/descending toggle. This functionality is very common in other software systems and needed ever...
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Feature Request: In Paid Version, it is required that there must be a default address. We have many groups that support multiple vendors and thus multiple address, therefore having a default addr...
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I would like to further show support for this need. After using Explore for a while, although I appreciate the auto-saving aspects, the need to revert back to what is currently in production is so...
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We are seriously considering Skills Based Routing for one of our teams that support over 60+ vendors and have close to 100 associates to support those vendors, often 1 or 2 people per vendor. Thus...
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Jeremy Pinar The app associates one to many emails to a group with a default address if one is not selected or if the group changes. The problem/challenge is as you described, if the agent is asso...
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Ryan P. We use this all the time since we get multiple requests into different group email addresses and wish to standardize them and consolidate them even while using Select an Address App. To do ...