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Giro Po

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Giro Po

Giro Po commented,

Community comment Feedback - Ticketing system (Support)

We do it all the time. Set up the Automation with the conditions you want. One of the conditions must be to look for a tag that will STOP the automation (otherwise it will loop) Under the actions, add the tag to stop the loop and an action to notify the target (extension) for internal (or external) comment.

View comment · Posted Feb 25, 2021 · Giro Po

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Giro Po commented,

Community comment Discussion - Tips and best practices from the community

To tag new tickets with a tags when they have attachments. Use Case : You can then use this tag to filter tickets with attachments to one view while other with no attachments to another view.

View comment · Posted Feb 23, 2021 · Giro Po

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