Mobile Mentor Admin
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Total activity53
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Last activity
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Activity overview
Latest activity by Mobile Mentor Admin-
Mobile Mentor Admin commented,
100% agree Óskar Ómarsson. It would be great for admin's to decide what should be persistent between tickets. E.g. Force the Apps option to be selected, rather then agent have to reselect when movi...
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Mobile Mentor Admin commented,
@... - Perfect, thanks!
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Mobile Mentor Admin commented,
If you want to automatically display the Encoded ID without having to run a macro manually, you can use this method. Setup a new Ticket Field Create a new Ticket Field (Text) - note down the field...
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Mobile Mentor Admin commented,
When using the jQuery method, if no image exists for a category a blank box is displayed. Is there a code modification which will display images if they exist in the document head, but show only th...
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Mobile Mentor Admin commented,
Thanks Nicole, GDPR, Mandatory data breach reporting (in some countries) and organisation reputation risks are all really important considerations for businesses servicing multiple clients with a s...
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Mobile Mentor Admin commented,
@Oren - Did you get any further response? I agree, not sure how security is a feature request and not a high priority. For organisations that support multiple customers this is one real product wea...
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Mobile Mentor Admin commented,
Thanks @Nicole. I know how it is, but we have to nudge sometimes :) Have a great day.
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Mobile Mentor Admin commented,
Thanks Nicole, 6 years to the date this was suggested and this basic functionality has not been introduced. #sadface There are some workarounds available for those that want to remove all CC's or y...
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Mobile Mentor Admin commented,
+1 - as per previous commentators, it would be good to see a reply from Zendesk on this feature. At the very least a warning should be displayed, if not outright prohibited.