Nelli Laine

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Enabling and disabling the Zendesk Agent Workspace

Hi! I can't activate the Agent workspace in my Sandbox environment. I just created a new sandbox, and would like to test out agent workspace but nothing happens when I click the "Get started" butto...

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• Nelli Laine
• Edited October 26, 2021 07:17
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Answer Bot in Finnish language

I want this too! Most of our client are Finnish speakers, so this would be great!

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• Nelli Laine
• Created July 22, 2021 07:48
• 1 vote

1. Guide
2. ...
3. Working with Answer Bot
4. Using Article Recommendations in email notifications

Can I make the Answer bot to search and suggest articles in several brands when we have only one support email set up? For example, we have three brands, thus three Help Centers, but we have only o...

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• Nelli Laine
• Created July 22, 2021 07:46
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. Content Blocks - How do I permanently delete a content block?

Thanks Ryan! Can't edit the archived article anymore as it's now deleted already, so we'll wait for the fix then. No rush with that, just caused some confusion. Tried following the new posts relate...

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• Nelli Laine
• Created July 20, 2021 14:20
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. Content Blocks - How do I permanently delete a content block?

Hi, I can see that deleting the content block is now available, but I have a problem: It says that I need to remove the CB from all the articles it's used in before deleting, which I have done, but...

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• Nelli Laine
• Created July 20, 2021 06:48
• 0 votes

1. Support
2. ...
3. More integrations
4. Setting up the Zendesk Support for HubSpot integration

Can I sync Support tickets to the Company timeline or the Deal view? Currently, you can only display tickets in the contact timeline. Where can I upvote this as a feature? We would find this very u...

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• Nelli Laine
• Created February 18, 2021 10:58
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. Editing content block changes puts all articles into "In progress" review status

Hi, are there any news about this bug? We had to stop using the CB because this caused a lot of confusion and uncertainty. Thank you if you can provide an update to this!

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• Nelli Laine
• Created January 19, 2021 07:44
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. Editing content block changes puts all articles into "In progress" review status

Hi, Exactly like @... described. The changes are saved and we were able to confirm that but the article remains in "In progress" status. As soon as the CB was removed from the article I was able to...

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• Nelli Laine
• Created December 03, 2020 06:52
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. Editing content block changes puts all articles into "In progress" review status

I'm seeing this same thing happening in my articles. I'm using bulk publishing to publish these articles when I know that there hasn't been any other changes except the Content block. However, in s...

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• Nelli Laine
• Created December 01, 2020 05:54
• 0 votes