Nelli Laine

1. Community
2. Feedback - Ticketing System (Support)
3. Click tab to copy ticket ID

I did not know that this "feature" existed but now that I do, I want it! For me clicking the ticket# from the tab does not copy it, so how did you get it to work? Is there a setting for it?

• View comment
• Nelli Laine
• Created July 14, 2022 10:49
• 0 votes

1. Support
2. ...
3. More integrations
4. About the Zendesk for Microsoft Teams integration

Thanks! That form worked now! I have no idea why it didn't work last week. I'll wait for their response.

• View comment
• Nelli Laine
• Created March 28, 2022 08:03
• 0 votes

1. Support
2. ...
3. More integrations
4. About the Zendesk for Microsoft Teams integration

Softserve's contact form isn't working, so I'm sending my question here. Is it possible, and if it is, how to confine the Zendesk for Teams bot to a single channel within a team in Teams? I've adde...

• View comment
• Nelli Laine
• Created March 24, 2022 08:01
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Answer Bot in Finnish language

I want this too! Most of our client are Finnish speakers, so this would be great!

• View comment
• Nelli Laine
• Created July 22, 2021 07:48
• 2 votes

1. Guide
2. ...
3. Working with Answer Bot
4. Using Article Recommendations in email notifications

Can I make the Answer bot to search and suggest articles in several brands when we have only one support email set up? For example, we have three brands, thus three Help Centers, but we have only o...

• View comment
• Nelli Laine
• Created July 22, 2021 07:46
• 0 votes

1. Support
2. ...
3. More integrations
4. Setting up the Zendesk Support for HubSpot integration

Can I sync Support tickets to the Company timeline or the Deal view? Currently, you can only display tickets in the contact timeline. Where can I upvote this as a feature? We would find this very u...

• View comment
• Nelli Laine
• Created February 18, 2021 10:58
• 0 votes