Katie Yoder
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Total activity29
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Last activity
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Member since
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Votes7
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Activity overview
Latest activity by Katie Yoder-
Katie Yoder created a post,
Feature request: Adjust agent idle timeout in Agent Workspace
Hi support, I understand from https://support.zendesk.com/hc/en-us/articles/4408821805338 that it is no longer possible to adjust the agent idle timeout period for Chat. I would like to request th...
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Katie Yoder commented,
We don't create organizations for all of our customers because we want them to be used primarily for larger customers. It would be nice if it was possible to search for open tickets based on email...
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Katie Yoder commented,
+1 for me. My entire team should have access to our dashboard but they do not want or need email updates every time I publish changes. I am also the only person that requires a scheduled delivery...
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Katie Yoder commented,
Our organization would also benefit from the ability to transfer attachments directly to JIRA. In large part this is because our developers do not have time to search through the ticket chains for...
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Katie Yoder commented,
This would benefit our group as well. Finding out if an email is blocked our bounced is far too difficult and often gets missed.
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Katie Yoder commented,
A monthly report would be great for our team. Less frequently would be workable but not ideal.
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Katie Yoder commented,
This would also benefit our team. We are trying to implement a review process for our help articles to ensure content remains up to date and relevant in addition to investigating articles about th...
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Katie Yoder created a post,
Community: Allow agents to reply inline to user comments
As mentioned in Facebook Integration - reply to comment, replying directly to a comment makes it much easier to ensure users see agent responses. I think it would be really beneficial to our users...
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Katie Yoder commented,
Pretty pretty PLEASE! There is a lot of overlap between our programs and duplicating articles is becoming a large burden on our staff.
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Katie Yoder commented,
I find the current table editor so unfriendly that I gave up and simply add pictures of the tables I need. This is obviously not an ideal solution. It would be REALLY great if the table editor cou...