Dave Fear

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Amie (successcx) ; thanks for the test, but yes you're missing the "from my clipboard, from Microsoft Notepad" bit.The issue lies when it comes from text being plantext. It's OK when in RTF (i.e. w...

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• Dave Fear
• Edited September 11, 2023 03:45
• 0 votes

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

I simply want to paste an internal note with the following text:provisioning_tools/upgrade_scripts/testusers.csv from my clipboard, from Microsoft Notepad [or github path copy], but, if using ctrl-...

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• Dave Fear
• Created September 11, 2023 02:54
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Inline images for users not just agents

Hi; This is possible, now. Here's how. Exciting Stuff! For e.g. the new_request_page.hbs (Submit a Request) page, add "wysiwyg=true" inside the curly brackets of the form call: For e.g. the reques...

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• Dave Fear
• Created January 13, 2022 03:41
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Drop Down Field: Searchable

The coding looks to have been designed already for the 'Zendesk' side of things and works beautifully for our Agents.Wondering how easy it would be to replicate this across to the 'Help Center' for...

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• Dave Fear
• Created May 18, 2021 03:31
• 6 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Creating dashboards with current user variable - URGENT REQUEST

The same concept could be used across multiple areas for Explore. In this case, have the ability to add to the WHERE clause in every single dashboard call, automatically.WHERE e.g. assignee = {curr...

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• Dave Fear
• Created October 19, 2020 20:10
• 0 votes