Trapta Singh
Zendesker. Loves to help and share with the community.
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Total activity372
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Last activity
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Member since
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Activity overview
Latest activity by Trapta Singh-
Trapta Singh commented,
Hi Stuart Buddrige, Yes, the above solution still works. The only change should be with the file's name. You can refer to my comment above for the same. Thanks Trapta
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Trapta Singh commented,
Hi Lucia Zarbano, I believe the event is not available for now as deletion of a ticket is restricted to Admins and Agents with permission to delete tickets only. However, with the above restriction...
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Trapta Singh commented,
Hi Tony Jansson, Yes, it is possible. In order to achieve what you want, you need to tweak code a little bit to make it work accordingly. Thanks
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Trapta Singh commented,
Hi Daniel Cowlishaw, I have already answered you here: https://support.zendesk.com/hc/en-us/community/posts/4408867944858-Tip-How-to-change-the-url-of-the-logo-of-your-Help-Center. Please take a lo...
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Trapta Singh commented,
Hi Daniel Cowlishaw, Try putting the below code at the bottom of your script.js file document.addEventListener('DOMContentLoaded', function() { function isCommunityTemplate() { if ( window.loca...
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Trapta Singh commented,
Hi @Tony Jansson, I have updated the post to add a demo link for the same as well as to add the bottom margin to accordions in case of more than one. Thanks
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Trapta Singh created a post,
Tip: Collapsible headers in articles or templates (accordions)
The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. Let gets started without any further delay. Demo: https://moderatortrapta.zendesk.co...
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Trapta Singh created a post,
Tip: How to change the url of the logo of your Help Center
This tip will help you to change the URL of the logo of your help centre. You must have access to edit the code in order to do so. Without further ado let's dive in: Edit your header.hbs file and r...
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Trapta Singh created a post,
Tip: How to auto populate content of description field
This tip will help you add value to the description field by submitting a request form in the guide theme. You can use the code when you want to prefill the description or can simply put the code u...
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Trapta Singh created a post,
Help Center Tip: Add an arrow to scroll back to the top of the page
An original version of this tip was contributed by ModeratorWes. As Zendesk updated the theming template, the code for the tip needed an upgrade. The below code will work with the new theming templ...