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Hussain Mithaiwala

Joined Apr 16, 2021

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Last activity Dec 07, 2021

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ACTIVITY OVERVIEW

Latest activity by Hussain Mithaiwala

Hussain Mithaiwala commented,

CommentTicket customization

Hi Kasper

Thank you for your reply.

I did try it the same way you have written, however didn't work.

I will try it again and will update if successful.

Regards

Hussain

View comment · Posted May 06, 2021 · Hussain Mithaiwala

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Hussain Mithaiwala commented,

CommentTicket customization

Hello!

This feature is really good. 

Firstly, can this be used if there is only 1 form? meaning I don't need to put in the ticket form ID.

hc/en-us/requests/new?tf_1260812645989=

I just want to get an idea on the dropdown values, it says to use option and value

If I have a dropdown with 2 values
VALUE = ABC, TAG = ABC_TEST

VALUE = XYZ, TAG = XYZ_TEST

What would the url be for such a case using the one I pasted above.

Appreciate your help.

Hussain

 

View comment · Posted May 06, 2021 · Hussain Mithaiwala

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Hussain Mithaiwala commented,

CommentTicket management

Hello All

Is it me or is this article not in line with agent workspace. The options mentioned here are different that what is shown to me in my account.

View comment · Posted Mar 10, 2021 · Hussain Mithaiwala

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