Recent searches


No recent searches

Christian Becker's Avatar

Christian Becker

Joined Apr 16, 2021

·

Last activity Mar 07, 2024

Following

0

Followers

0

Total activity

78

Votes

59

Subscriptions

12

ACTIVITY OVERVIEW

Latest activity by Christian Becker

Christian Becker commented,

Community comment Feedback - Ticketing system (Support)

Hopefully we get this bug fixed in 2024. Or a statement why it is so hard to implement.

View comment · Posted Mar 07, 2024 · Christian Becker

0

Followers

0

Votes

0

Comments


Christian Becker commented,

CommentWorking with articles in the knowledge base

Hello, 
is it planned, that in the future we can verify the articles via API call? Because we have currently over 20.000 articles and need now to verify them in 30 item batches, which is very annoying. We know that this articles are good quality etc. so no manual verification is necessary for us. 

Looking forward hearing from you
Christian

View comment · Posted May 22, 2023 · Christian Becker

0

Followers

2

Votes

0

Comments


Christian Becker created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Hello, 
i was just trying to move our app from our sandbox account to our prod account via "zcli apps:update", but than the zcli is searching for the app id which was created in the sandbox. 

But if i do zcli apps:create a new appId will be created, and i need to manage the different app ids in my versioncontrol. but the app should be still the same. 

Why it is not possible to have the same app id deployed in multiple subdomains? Or do i miss here a command? Happy about every hint :-) 

 

Thanks Christian.

Posted May 12, 2023 · Christian Becker

0

Followers

3

Votes

1

Comment


Christian Becker commented,

CommentUsers, groups, and organizations

Hi Zendesk Team and Community, 

is it possible to use the Create_or_Update_User API to add multiple Organizations to one User? 
We have currently the problem, that we aren't able to import this at once. 
Following Code is not able to add both or at least one organization to the customer. Is there any workaround so that we do not have to import this user twice? IN CSV Import Method it's possible to add multiple organizations via |.. in API it doesn't work.
Example Code: 

{
    "users": [
        {
            "email": "abcde@web.de",
            "name": "Test User ABCDE",
            "organization": {
                "name": "Orga1|Orga2"
            },
            "user_fields": {
                "organisation1": "Orga1",
                "organisation2": "Orga2"
            },            
            "details": "",
            "notes": ""
        }
    ]
}

View comment · Posted May 18, 2021 · Christian Becker

0

Followers

0

Votes

0

Comments


Christian Becker commented,

Community comment Feedback - Ticketing system (Support)

We need also such a feature. Please implement such a feature which is requested since 11 years now. 

View comment · Posted Jan 21, 2021 · Christian Becker

0

Followers

6

Votes

0

Comments


Christian Becker commented,

CommentAllgemeine Fragen zu E-Mail und E-Mail-Vorlagen

Hallo,

wird intern geprüft, ob das Thema sekundäre Emails inkl. CC Feld von euch weiterentwickelt wird? 
Wir und sicher andere Unternehmen benötigen diese Funktion, um einem zweiten Mitarbeiter des Unternehmens ebenfalls die Informationen zukommen zu lassen.  
Bestes Beispiel: Wir bekommen ein Ticket von einem Gesellen des Unternehmens die Antwort muss aber ebenfalls an den Meister gesendet werden, da er die Information ebenfalls in seinem E-Mail-Postfach benötigt. 
Geselle und Meister sind bei uns ein Kunde und kann auch nur 1x verrechnet werden. 

Ich hoffe das so eine Funktion in den nächsten Monaten kommt, da die sehr wichtig für uns ist. 

 

View comment · Posted Jan 21, 2021 · Christian Becker

0

Followers

3

Votes

0

Comments


Christian Becker commented,

Community comment Feedback - Ticketing system (Support)

Any update on this? 

View comment · Posted Nov 05, 2020 · Christian Becker

0

Followers

0

Votes

0

Comments